Marketplace integrity

Trust and safety

Triage supply, identity, communication and transaction concerns with proportionate action and an explainable appeal route.

2 urgent · 12 open

Open cases12

2 urgent · 4 due today

Prevented exposure184

Listings paused before serving

Median resolution4.2 hr

−18% month over month

Appeal uphold rate14%

Human review on all appeals

Case queue

Severity, exposure and evidence confidence

Reported 28 Jul · 08:41 · consumer profile protected

Profile uses a verified negotiator’s identity

Automated identity comparison and partner registry data indicate a likely impersonation attempt.

Investigating

Identity mismatchSelfie and government ID do not match claimed professional.

High confidence

REN already claimedREN 48219 belongs to the canonical Aisha Rahman record.

Conflict

Reused mediaPortrait copied from the verified public profile.

Exact match

Exposure containedNo listings published and no consumer lead delivered.

Protected

Investigation note

Minimum proportionate action, with escalation and appeal

Educate

Clarify a correctable policy issue and record acknowledgement.

Limit

Pause reach or a specific capability while evidence is reviewed.

Suspend

Contain material identity, supply or contact risk.

Appeal

Independent human reassessment with an outcome reason.