Oldest waiting 4 minutes
Routing & service
Lead routing
Direct every consent-backed connection to the right person, then expose service performance without exposing private content.
91% matched automatically
Target 90%
+4 pts this month
Routing board
Priority connections and their current owner
| Connection | Instruction | Intent | Owner | SLA | Status | |
|---|---|---|---|---|---|---|
| Maya TanLD-1048 | Serai Residences · Garden Suite | High | Aisha Rahman | 6 min | Viewing scheduled | |
| Irfan ShahLD-1051 | Meridian Park · Duplex | Medium | Aisha Rahman | 11 min | New | |
| Jia WeiLD-1046 | Arden Row · Residence | High | Hariz Ismail | Met | Contacted | |
| Sarah LimLD-1039 | Serai Residences · Garden Suite | High | Nadia Wong | Met | Qualified |
Canonical connection
LD-1048 · shared state
MT
LD-1048 · High intentMaya Tan
Viewing scheduledSerai Residences · Garden Suite
DF-240817 · Mont KiaraSerai Residences · Garden Suite
LiveRM 1,280,000 · 3 beds · 1,286 sqft
- Match score
- 96 · listing owner + area
- Original source
- Property detail enquiry
- Assigned
- Aisha Rahman
- Privacy
- Contact consent active
Rule 01
Owner-first
Listing owner
Route to the verified instruction owner when capacity and SLA are healthy.
Applied today31 of 46 leads
67%
Rule 02
Area fallback
Neighbourhood skill
Use active area, language and property-type coverage for overflow.
Applied today11 of 46 leads
24%
Rule 03
Duty desk
SLA rescue
Re-route untouched connections after 12 minutes with a visible audit trail.
Applied today4 of 46 leads
9%